Thank you for shopping at sarottrane.Our online shop provides unique fashion products and interesting products from our independent designers back by high-quality material and reliable production. Our members of the QA team inspect each product before packaging to ensure maximum customer satisfaction.

If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply follow the instructions, and submit a request for return/exchange on your order page and we will try our best to meet your request.

Easy Exchanges:
Need a different size, color, or pattern? Have a hassle-free exchange as long as it is in stock.

Fast Refund:
Send the returned purchase in its original packaging with the original label back to our return center. We will issue a refund to your original payment method within a week.

Returns &Exchanges Policy
We accept the return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.

-Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

-Please contact us in advance and we will provide you the address where you should return to. Do not send them back to the address on the package. Or no refund will be issued.

-Items must be unused, undamaged, and in original packaging with all the original labels, ensure that all articles in the package are intact! If not, the buyer is responsible for all incurred fees and no refund will be issued.

-Buyer is responsible for return shipping cost.

Items that do not meet these criteria will not be considered for return.

We do not accept any request for exchange&return once the "specials" are sold.

Purchase Not Eligible for Return
-Final sale item(s) is not eligible for return or exchange.

-You must email us a picture showing the problem/defect after submitting the return/exchange request online.

Order Cancellation
Your order will be fully refunded if it’s canceled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders canceled after 24 hours of purchase but before shipment, a 10% cancellation fee is applied. We will NOT accept order cancellation requests if the order shave already been shipped.

Contact us
If you have further questions/issues, please don’t hesitate to contact us at [email protected].com or chat with us online.

This Privacy Policy applies to personal information collected by sarottrane.sarottrane is bound by the Personal Data (Privacy) Ordinance (Cap. 486) which govern the way organizations collect, use, keep secure and disclose personal information. In its Privacy policy and terms of use, there is no mention of who the terms are applicable to, the legal entity that is governed by the terms and the applicable legislation. Below is a sample of what could be included in the merchant’s privacy policy and T&C.

These terms and conditions are governed by and are to be constructed in accordance with the laws of England.

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected].com

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United Kingdom, then your personal information used in completing that transaction may be subject to disclosure under United Kingdom legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 5 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 6 – COOKIES

The Site may automatically use cookies to track your use of the Site. We use cookies to facilitate and enhance your user experience on the Site and for other purposes described below. “Cookies” are small pieces of information that are stored on your computer, tablet or cell phone device’s hard drive by your browser. The Site may use both Cookies that we implement and Cookies implemented by our suppliers and other third-parties. We use Cookies to track how you access and use the Site, to learn when and how users visit the Site, to learn how frequently visitors view certain Site pages, to learn which search terms are used to find the Site, and to learn which websites direct you to the Site. We also use Cookies to help display certain information on the Site and to improve your enjoyment of the Site, for example, by remembering your contact and other information when you access or use the Site. Most browsers automatically accept Cookies. You can disable this function, but disabling Cookies may impact your use and enjoyment of the Site.

SECTION 7 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected].com

These terms and conditions are governed by and are to be constructed in accordance with the laws of England.

Measure Your Shoe Size

Make sure you are standing, wearing the socks or stockings you will wear with your new shoes. Then convert the measurement to your shoe size using the following charts: